FREQUENTLY ASKED QUESTIONS (FAQ)

Here you will find answers to the most common questions we get for custom orders. Please review this page thoroughly before contacting us with you questions, as most questions are common and answered on this page.

ANSWERS TO YOUR QUESTIONS

Shipping Information

WHAT DO I DO IF MY TRACKING NUMBER SAYS THE ITEM WAS DELIVERED BUT I HAVEN'T RECEiVED THE PACKAGE?
If your tracking number states your item has been delivered and you have not received it. It can mean a few things.

Shipping companies at times, mark an item as delivered before it is actually delivered. Please wait a couple of days to see if your items is delivered. Please contact us again if your item does not arrive, and we will help open an investigation to find out where your item is with the shipping company.

If the item is missing or stolen, the shipping company will refund us fully for the items as all of our shipments are insured. We can then offer you a complete reimbursement or we can recreate the items and reship you them. Please allow up to 2 to 4 weeks for reimbursements. 

WHAT SHIPPING METHODS ARE AVAILABLE?
We use a variety of shipping companies for our products. We typically use Chit Chats, Canada Post, United States Postal Service (USPS), Ascendia, Intelcom, DHL and others depending on where you are located.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
It can take a 1 to 4 weeks to receive most packages. This greatly depends on your location. After you order, and we confirm the shipping location, we will let you know a accurate time for your package arrival.
DO YOU SHIP INTERNATIONALLY?
Yes. We ship internationally to clients.
DO YOU PROVIDE TRACKING NUMBERS FOR YOUR ORDERS?
Yes. We provide tracking numbers for all orders. After your order is shipped we will e-mail you a tracking number.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
Inspired X offers multiple ways to pay for custom products. You may pay us by these methods.

• Interac e-Transfer (Debit)
• PayPal (Credit Card or Debit)
• Wise (Credit Card)
• Wave (Credit Card)
• Western Union Money Transfer
• Certified Cheque
IS BUYING ON-LINE SAFE?
We use an encrypted website to make sure all data transfers are secure and private. All of our payment options use the latest technology to keep your financial information secure.

HOW MUCH DO I HAVE TO PAY UPFRONT?
We require a minimum of 50% upfront payment before any custom order can begin. The remaining 50% shall be paid before any items are shipped out.

Ordering Information

HOW DO I PLACE AN ORDER?
Start by clicking the Contact Us button. Send us all of the relevant information about your order. We will need your logo(s) and graphics in a high resolution format. We will review your logo(s) and graphics and let you know if there are any issues. This process usually takes about 2 to 3 business days.

After we approve your logo(s) and graphics we can proceed with your order. We will need the following in order to create an invoice:

• First and last name
• Team, organization, brand or company name (If applicable)
• Billing address
• Shipping address
• Phone number
• Email address
• Type of product(s)
• Number of items, colours & sizes needed
• Any logo, material or design specifications

Once we receive this information we will create an invoice and send it directly to your email.

After we receive full payment for the products we will start your order. Within 7 business days we will receive your first digital mockup highlighting your logo specifications and components.

We will then send this onto you where you can make any changes you would like before giving approval to head into the final phase.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No. You do not need an account to place an order.
DO YOU HAVE MINIMUM ORDER QUANTITIES (MOQ)?
Yes, there are minimum orders for each item. Please let us know what item(s) you are interested in and we can tell you the minimum orders for each.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Please contact us immediately if you would like to cancel or change your order. Items that have gone into production aren't eligible for change or cancelation.
CAN ORDERS BE EXPEDITED?
Orders cannot be rushed, due to the very detailed process. However, shipping can be expedited once the order is complete.

Design Information

CAN I USE MY OWN LOGOS, PHOTOGRAPHS AND/OR GRAPHICS?
You are free to use any logo you want but please only use logos, photographs, illustrations and/or graphics in which you are the copyright owner or you have expressed written and signed consent to use the artwork.

By using a logo, photograph, illustration and/or graphic, Inspired X assumes no liability for copyright infringement. We reserve the right to reject any design or logo if we feel there is a copyright being violated.
CAN YOU DESIGN A LOGO OR GRAPHIC FOR MY CUSTOM ITEMS?
Yes, we can design a custom logo or graphic for your custom item. Separate fees apply. If you are interested in having us design a product for you, please contact us.
WHAT FILE FORMATS ARE ACCEPTED?
We accept artwork in PNG, JPG, EPS, PDF, AI and PSD. However we prefer a high resolution PNG or vector format such as AI, PDF or EPS.
CAN I ORDER BLANK PRODUCTS?
Yes, you can order blank products. If you would like to order blank products, please contact us.
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