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This shipping policy has been compiled to better inform our customers on how their items are processed, shipped and delivered. Please read our shipping policy carefully to get a clear understanding of the terms and conditions that constitute our policy.
Processing and shipping times
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. The shipping rates are calculated based on postal code or zip code.
Shipment to P.O. boxes or APO/FPO addresses
Inspired X ships to all addresses within provinces, territories and P.O. Boxes in Canada. Inspired X ships to all addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & order tracking
You will receive a shipment confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 - 72 hours.
Customs, duties and taxes
Inspired X is not responsible for any customs, duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Inspired X is not liable for any products damaged during shipping. If you received your order damaged, we will file a claim with the carrier on your behalf. We thoroughly check all items for damage and defects before shipping. Please save all packaging materials and damaged goods before contacting us. We may require pictures or video of the damaged items.
Inspired X is not responsible if an item is lost by a shipping carrier. If your item is missing, we will file a claim with the carrier on your behalf. The carrier will do an investigation to find out if your item is truly lost or just misplaced. If the carrier has lost the item, they will reimburse us fully and we in turn can reimburse you, send you a brand new item or offer a different item of the same value.
Out of stock merchandise
We cannot always guarantee that every item is in stock at all times. If an item you order is out of stock, we will either cancel your order and give you a full refund or have you can choose another item that is in stock and we will reimburse you the difference, if any.